Fatal Exception Error Message in VXD IOS(04)

ID: Q192925

The information in this article applies to:

SYMPTOMS

When you start your Windows 98-based computer, you may receive the following error message on a blue screen:

A Fatal Exception 0E has occurred at 0028:xxxxx in VXD IOS(04). The current application will be terminated


CAUSE

This issue can occur if the Sb16.vxd file is located in the Windows\System\Iosubsys folder.


RESOLUTION

To resolve this issue, rename the Sb16.vxd file in the Windows\System\Iosubsys folder. To do so, use the following steps:

  1. Restart your computer, press and hold down the CTRL key, and then choose Safe Mode from the Startup menu.


  2. Click Start, point to Find, and then click Files Or Folders.


  3. In the Named box, type "sb16.vxd" (without quotation marks), and then click Find Now.


  4. In the list of found files, right-click the Sb16.vxd file that is located in Windows\System\Iosubsys folder, and then click Rename.


  5. Type "sb16.old" (without quotation marks), press ENTER, and then restart your computer.


Additional query words: 98 


Keywords          : kbenv kberrmsg win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 28, 1999