Fatal Exception in CDVSD Starting Windows 98

ID: Q197004

The information in this article applies to:

SYMPTOMS

When you start your computer, you may receive the following error message on a blue screen:

An exception 0E has occurred at 0028:C143EADA in VXD CDVSD(01) + 00001CFA. This was called from 0028:C18413E8 in VXD voltrack(04)+ 00000A18. It may be possible to continue normally.


CAUSE

This behavior can occur when you start your computer if a CD-ROM is not in the DVD drive or when a CD-ROM is ejected from the DVD drive if you are using a third-party Small Computer System Interface (SCSI) miniport driver.

An incorrect calldown method is used if an IOS VSD is installed between the CDVSD and SCSIPORT layers and the DVD CD-ROM supports Group 2 timeout commands.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date       Time     Version     Size     File name
   --------------------------------------------------
   12/04/98   04:21p   4.10.2001   24,100   Cdvsd.vxd
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.




NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

This problem is known to occur with the Agate Technologies Agaatapi.mpd and Intel Corporation Ideatapi.mpd miniport drivers.

Additional query words: 


Keywords          : kb3rdparty kberrmsg kbhw 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999