General Protection Fault or Invalid Page Fault During Setup

ID: Q209321

The information in this article applies to:

Microsoft Windows 98
Microsoft OEM Preinstall Kit (OPK), version 98

SYMPTOMS

When you install Windows 98 from files copied to a folder on a local hard disk (not from the CD-ROM), or during the installation of an Original Equipment Manufacturer (OEM) version of Windows 98, you may receive one or more of the following error messages:

MSGSRV32 caused a general protection fault in module KRNL386.EXE at 0001:00001b51.

MSGSRV32 caused a stack fault in module KRNL386.EXE at 0001.00005595.

RUNDLL32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff9dba7.

MSGSRV32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff9dba7.

A Fatal Exception 0D has occurred at 0028:C0001FCE in VXD VMM(01) + 00000FCE.

A Fatal Exception 0E has occurred at 015F:BFF9DBA7.

CAUSE

These symptoms may be caused by a problem in the Dblbuff.sys file under certain rare timing conditions.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 98 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp


   Date    Time    Size    File name    Platform
   -----------------------------------------------
   7/6/98  6:35pm  2,614   Dblbuff.sys  Windows 98

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

MORE INFORMATION

This problem has been reported to occur on computers using various Intel processors (CPUs) in the Celeron and Pentium II families. The problem may occur more frequently on computers using Celeron 300 processors with no L2 cache.

Additional query words:


Keywords          : kberrmsg kbsetup win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 18, 1999