General Protection Fault Using Procomm Plus Version 4.0

ID: Q187360

The information in this article applies to:

SYMPTOMS

When you attempt to view a Web page using the Web browser included with Procomm Plus version 4.0, you may receive a general protection (GP) fault in the Kernel32.dll file.


RESOLUTION

To work around this issue, use Internet Explorer included with Windows 98 instead of the Web browser included with Procomm Plus version 4.0. To do so, follow these steps:

  1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.


  2. Double-click the Dial-Up Networking connection for your Internet service provider (ISP).


  3. When you are connected to your ISP, click Start, point to Programs, point to Internet Explorer, and then click Internet Explorer.


For information about a possible resolution to this issue, contact QuarterDeck.


MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 gpf 


Keywords          : kb3rdparty kberrmsg win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 5, 1999