General Protection Fault When You Quit PaperPort Version 5.0

ID: Q187399

The information in this article applies to:

SYMPTOMS

When you quit the Visioneer PaperPort version 5.0 program, you may receive a general protection (GP) fault error message in Explorer.exe.


CAUSE

This issue can occur because PaperPort version 5.0 installs versions of the Twain.dll and Twain_32.dll files that are older than the Windows 98 versions of these files.


RESOLUTION

To resolve this issue, restore the original versions of these files. To do so, use the System File Checker tool in Windows 98 to replace the Twain.dll and Twain_32.dll files. For information about using System File Checker, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q185836
TITLE : Description of the System File Checker Tool (Sfc.exe)


MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: kebugcheckex 


Keywords          : kb3rdparty kbenv win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 8, 1999