GP Fault After End User License Agreement During Setup

• Microsoft Windows 95
• Microsoft Windows 98

SYMPTOMS

When you are installing Windows, you may receive a general protection (GP) fault error message after you accept the End User License Agreement. The error message you receive is similar to the following message:

Suwin caused a GPF in 256_1280.drv at 0002:0D7B

CAUSE

This problem can occur if any of the following conditions exists:

• Your memory management software is incorrectly configured.



• Your computer has a GSI BIOS.



• Double-buffering is required for your hard disk, but it is not enabled.



• You have a Cirrus Logic video card driver installed that is incompatible with the Windows Setup program.



• There is an anti-virus setting enabled in your computer's CMOS settings.

RESOLUTION

To resolve this problem, use the appropriate method:

• Reconfigure the memory management software so that Windows Setup finishes successfully. Refer to the memory management software's documentation for assistance.



• If your computer has a GSI BIOS, please contact the computer's manufacturer or your hardware vendor for more information.



• Enable double-buffering for your hard disk. You may need to contact your manufacturer for assistance.



• Restart the computer and run the Windows Setup program from MS-DOS.



• Some computers include an anti-virus feature that prevents programs from writing to the boot sector of the hard disk. Such features may be set in your computer's CMOS settings. If anti-virus protection is running, Setup cannot finish the installation, or Windows does not load properly. To work around this problem, disable the anti-virus feature in your computer's CMOS settings and then run Setup again. Once you have successfully completed Setup you can re-enable the anti-virus feature. For information about how to change CMOS settings on your computer, please contact your computer manufacturer.

MORE INFORMATION

When the GSI BIOS is queried about how many hard disks there are, it returns three when there are actually only two. When queried about drive 82 (the third drive), the BIOS returns an invalid string that corrupts 1 byte of memory.

Additional query words: gpf

Keywords          : kberrmsg kbhw kbsetup win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: January 22, 1999