Hewlett-Packard Colorado Backup Does Not Detect Your Tape Drive

• Microsoft Windows 98

SYMPTOMS

When you try to use Hewlett-Packard's (HP) Colorado Backup for Windows 95 program in Windows 98, Colorado Backup does not detect your tape drive. This may happen even though your tape drive is listed in Device Manager.

CAUSE

This behavior can occur if Microsoft Backup is currently installed or has been installed in the past.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To use Colorado Backup instead of Microsoft Backup, uninstall Microsoft Backup, and then reinstall Colorado Backup. To do so, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click Add/Remove Programs, and then click the Windows Setup tab.



3. Click System Tools (click the word, not the check box), and then click Details.



4. Click the Backup check box to clear it, click OK, click OK, and then click Yes to restart your computer.



5. Delete the following files, if they exist:

   
         File Name     Location
         --------------------------------------------------------------------
         Pnpwprop.dll  Windows\System
         Pnpwrenu.dll  Windows\System
         Pnpwfdc.inf   Windows\Inf
         Pnpwide.inf   Windows\Inf
         Pnpwppt.inf   Windows\Inf
         Pnpwtape.inf  Windows\Inf
         Pnpwtape.cat  Windows 

   For information about how to rename files, click Start, click Help, click the Index tab, type rename, and then double-click the "Renaming files" topic to display it.



6. Use Registry Editor to delete the following registry keys, if they exist:
   
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Tape
   
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\TapeController
   
   
   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\TapeDetection
   



7. Restart your computer.



8. Check Device Manager to verify that the Windows 98 tape icons and drivers no longer exist, and remove them if they are present.
   
   For information about removing a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the "Removing hardware" topic.
   
   NOTE: There are two different tape drive icons: a gray icon from Microsoft, and a blue icon from Colorado Backup. After you uninstall Microsoft Backup, the gray icon may remain in Device Manager, and you may need to removed it manually.



9. Reinstall Colorado Backup and test to determine if the issue is resolved by verifying that your tape drive is detected. For more information about how to do so, contact the program's manufacturer or view the documentation included with your tape drive.



10. If the tape drive is still not detected by the tape software, contact the program's manufacturer or view the documentation included with your tape drive.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Microsoft Backup is not installed by default in Windows 98. If Backup is installed in Microsoft Windows 95 before you install Windows 98, Backup is upgraded to the Windows 98 version. For additional information about Microsoft Backup, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q182624
TITLE : Microsoft Backup System Requirements for Windows 98

Keywords          : kb3rdparty kbenv kbtool win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 12, 1999