How to Reinstall Microsoft Fax and Windows Messaging

ID: Q235713

The information in this article applies to:

SUMMARY

This article describes how to reinstall Microsoft Fax and Windows Messaging.


MORE INFORMATION

This article describes how to remove and reinstall Microsoft Fax with Windows Messaging, Microsoft Outlook 97, or Microsoft Outlook 98 Corporate Workgroup installations. Follow the steps for your version of Windows in sequence to successfully reinstall Microsoft Fax.

Record Properties of Current Services

Before you make changes to your computer settings, gather the information for each service installed:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Mail and Fax or Mail, click the first item in the The following information services are set up in the profile box, click Properties, and then write down the information. Follow this step for each service listed.


Modem Connection

Check to make sure that your modem is working properly. Use your connection to the Internet as a quick test to verify that your modem is working properly. If you do not have an Internet connection, run a diagnostics test:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Modems, and then verify that your modem is listed on the General tab.


  3. Click Diagnostics, click the COM port that you modem is attached to, and then click More Info.

    NOTE: If the More Info dialog box appears without an error message and displays a series of "AT" commands and responses, the modem has passed a diagnostics test.


If your modem is not working, please see the following article in the Microsoft Knowledge Base:
Q190554 Troubleshooting Modem Problems in Windows 98

Remove Microsoft Fax and Windows Messaging Components

To remove Microsoft Fax and Windows Messaging components, follow the appropriate steps for your version of Windows:

Windows 98 and Windows 98 Second Edition

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.


  2. Click the Windows Setup tab, click Accessories, click Details, click to clear the WordPad check box, click to clear the Imaging check box, and then click OK.


  3. Click the Install/Uninstall tab, click Windows Messaging or Exchange, click the Add/Remove button, and then follow the instructions on the screen to remove the program.


  4. Click Microsoft Fax, click the Add/Remove button, follow the instructions on the screen to remove the program, click OK, and then restart your computer.


Windows 95

  1. Right-click Recycle Bin on the desktop, click Empty Recycle Bin, and then click Yes.


  2. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.


  3. Click the Windows Setup tab, click Accessories, click Details, click to clear the WordPad check box, click to clear the Imaging check box, and then click OK.


  4. Click to clear the Microsoft Fax check box, click to clear the Windows Messaging or Exchange check box, click OK, and then restart your computer.


Remove Microsoft Fax and Windows Messaging Files

After you have removed the programs as described in the steps above, the remaining files must be removed:
  1. Click Start, click Shut Down, click Restart in MS-DOS mode, and then click OK.


  2. At the MS-DOS prompt, type the following lines, pressing ENTER after each line:
    deltree /y forms
    exit


  3. After your computer restarts, verify that you have the "Show All Files" option enabled. For information about how to enable the "Show All Files" option, please see the following article in the Microsoft Knowledge Base:
    Q141276 How to View System and Hidden Files in Windows


  4. After you verify that the "Show All Files" option is enabled, rename the files listed below to an .xxx extension. Note that after you have successfully reinstalled and tested Microsoft Fax, you can delete these renamed files. For information about how to rename files, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming Files" topic.

    Windows Messaging Files to Rename

    Windows\System folder:

    Cmc.dll
    Mapi.dll
    Mapi32.dll
    Mapirpc.reg
    Mapisp32.exe
    Mapisrvr.exe
    Mapisvc.inf
    Mapiu.dll
    Mapiu32.dll
    Mapix.dll
    Mapix32.dll
    Mdisp.tlb
    Mdisp32.exe
    Mdisp32.tlb
    Ml3xec16.exe
    Mlcfg32.cpl
    Mmfmig32.dll
    Msfs32.dll
    Mspst32.dll
    Riched32.dll
    Vlb32.dll
    Wgpoadmn.dll
    Wgpocpl.cpl
    Wmsfr32.dll
    Wmsui32.dll

    Windows\Help folder:

    Exchng.cnt
    Exchng.hlp
    Msfs.cnt
    Msfs.hlp
    Scanpst.hlp

    Windows\Forms\Configs folder:

    Mapif0.cfg
    Mapif0l.ico
    Mapif0s.ico
    Mapif1.cfg
    Mapif1l.ico
    Mapif1s.ico
    Mapif2.cfg
    Mapif2l.ico
    Mapif2s.ico
    Mapif3.cfg
    Mapif3l.ico
    Mapif3s.ico
    Mapif4.cfg
    Mapif4l.ico
    Mapif4s.ico
    Mapif5.cfg
    Mapif5l.ico
    Mapif5s.ico

    Program Files\Windows Messaging folder:

    Exchng32.exe
    Mlset32.exe
    Mlshext.dll
    Scanpst.exe
    Mapiwm.tpl

    Microsoft Fax Files to Rename



    Windows\System folder:

    Awadpr32.exe
    Awbmsc32.dll
    Awbtrv32.dll
    Awcapi32.dll
    Awcl1_32.dll
    Awcl2_32.dll
    Awcodc32.dll
    Awdcxc32.dll
    Awdenc32.dll
    Awdevl16.dll
    Awdevl32.dll
    Awfaxp32.dll
    Awfext32.dll
    Awfmon32.dll
    Awfr32.dll
    Awfxab32.dll
    Awfxcg32.dll
    Awfxex32.exe
    Awfxio32.dll
    Awfxrn32.dll
    Awkrnl32.dll
    Awlft332.dll
    Awlhut32.dll
    Awlinz32.dll
    Awlzrd32.dll
    Awnfax32.dll
    Awpwd32.dll
    Awramb32.dll
    Awrbae32.dll
    Awresx32.dll
    Awrndr32.dll
    Awschd32.dll
    Awsnto32.exe
    Awsrvr32.dll
    Awt30_32.dll
    Awutil32.dll
    Awview32.dll
    Faxcodec.dll
    Rndsrv32.dll
    Wpsapd.dll
    Wpsuni.drv
    Wpsunire.dll
    Mapi32.dll
    Genfax.apd

    Windows\Help folder:

    Awfax.hlp
    Awfax.cnt
    Awprt.hlp
    Faxview.hlp
    Faxview.cnt
    Faxcover.hlp

    Windows folder:

    Confdent.cpe
    Fax.txt
    Faxcover.exe
    Faxview.exe
    Fyi.cpe
    Generic.cpe
    Urgent.cpe

    NOTE: Do not delete the Msmail.inf file located in the Windows\Inf folder.


Install Microsoft Fax and Windows Messaging

Windows 98 and Windows 98 Second Edition

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.


  2. Click the Windows Setup tab, click Accessories, click Details, click to select the WordPad check box, click to select the Imaging check box, and then click OK.


  3. Insert your Windows 98 or Windows 98 Second Edition CD-ROM in the CD-ROM drive. Click Browse This CD, and then locate the following folder:
    Tools\OldWin95\Message\US


  4. Double-click the Wms.exe program file, follow the instructions on the screen to install Windows Messaging, remove the Windows 98 or Windows 98 Second Edition CD-ROM from the CD-ROM drive, and then restart your computer.


  5. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.


  6. Click the Windows Setup tab, click Accessories, click Details, click to select the WordPad check box, click to select the Imaging check box, and then click OK.


  7. Place your Windows 98 or Windows 98 Second Edition CD-ROM in the CD-ROM drive. Click Browse This CD, and then locate the following folder:
    Tools\OldWin95\Message\US


  8. Double-click the Awfax.exe program file, follow the instructions on the screen to install Microsoft Fax, and then restart your computer.


Window 95

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.


  2. Click the Windows Setup tab, click to select the Microsoft Fax check box (you may receive a message about installing Windows Messaging, Imaging, and WordPad), click OK, and then restart your computer.


  3. Double-click Recycle Bin on the desktop, and then click Select All on the Edit menu.


  4. Click click Restore on the File menu, click No to file replacement messages, and then click Close in the upper-right corner of the Recycle Bin dialog box.


Install Microsoft Fax and Windows Messaging with Outlook 97 or 98

NOTE: If you install Outlook 98 Internet Mail Only, Microsoft Fax may be replaced with WinFax. For additional information about Outlook 98 and Microsoft Fax, please see the following article in the Microsoft Knowledge Base:
Q183762 Microsoft Fax Replaced with WinFax Starter Edition
To install Outlook 97 or Outlook 98 Corporate Workgroup:
  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.


  2. Click the program you want to install, and then click Add/Remove.


  3. Follow the directions and choose to reinstall components, click OK, and then restart your computer.


Verify Installed Services

For the Microsoft Fax program to work properly, the Personal Folders, Personal Address Book, and Microsoft Fax services must be installed. To verify that these services are installed, check the Mail and Fax or Mail tool in Control Panel:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Mail and Fax or Mail. If the Inbox wizard runs, click Microsoft Fax Service, and then click OK.

    NOTE: If there is a Microsoft Mail system that you connect to, click Microsoft Mail and configure it according to the notes you wrote down in the "Record Properties of Current Services" section at the beginning of this article.


  3. Click Personal Address Book, click Properties, browse to the location of the .pab file that you wrote down in the "Record Properties of Current Services" section of this article, click Open, and then click OK.


  4. Click Personal Folders, click Properties, browse to the location of the .pst file that you wrote down in the "Record Properties of Current Services" section of this article, click Open, and then click OK.


If the Personal Folders, Personal Address Book, and Microsoft Fax services are missing, add each service:
  1. Click Add, click Personal Folders, and then click OK.


  2. Browse to the .pst file that you wrote down in the "Record Properties of Current Services" section of this article, click the .pst file, click Open, and then click OK.


  3. Click Add, click Personal Address Book, and then click OK.


  4. Browse to the .pab file that you wrote down according in the "Record Properties of Current Services" section of this article, click the .pab file, click Open, and then click OK.


  5. Click Add, click Microsoft Fax, and then click OK.


Additional query words: 


Keywords          : kbtool win95 awfax win98 win98se 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbhowto

Last Reviewed: July 20, 1999