How to Troubleshoot Windows 98 Second Edition Shutdown Problems

ID: Q238096

The information in this article applies to:

SUMMARY

This article lists steps to help you troubleshoot problems using the Shut Down command in Windows 98 Second Edition.


MORE INFORMATION

When Windows 98 Second Edition shuts down it performs many functions, including the functions in the following list:

When Windows 98 Second Edition does not shut down properly, it may appear to stop responding (hang) for several minutes at the Please wait while your computer shuts down screen or with a blank screen and a blinking cursor.

Shutdown problems in Windows 98 Second Edition can be caused by any of the following: NOTE: Windows 98 Second Edition includes the latest updates for Advanced Configuration and Power Interface (ACPI), OnNow, and Advanced Power Management (APM). In addition, the Fast Shutdown code which was implemented with the initial release of Windows 98 has been removed to support these new features.

Although Windows 98 Second Edition includes many new drivers, not all third-party manufacturers have had a chance to update their hardware drivers. Some existing computers or devices may require an updated BIOS or device driver to fully support Windows 98 Second Edition.

To troubleshoot shutdown problems in Windows 98 Second Edition, use the following procedures to attempt to determine the cause of the problem:

Check the Programs that Are Running

To check the programs running, use the Microsoft System Configuration Utility tool (Msconfig.exe) to clean-boot your computer. If a clean-boot resolves the issue, you can then use the System Configuration Utility tool to determine the program that is the cause of the shutdown problem.

For information about how to perform a clean-boot and how to use Msconfig.exe, click the articles number below to view the articles in the Microsoft Knowledge Base:
Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

Q188867 Troubleshooting Windows 98 Startup Problems and Error Messages

Check the Hardware

To check the hardware configuration on the computer, use Device Manager to troubleshoot the installed hardware. To do this, follow these steps:
  1. Click Start, point to Settings, click Control Panel, and then double-click System.


  2. On the Device Manager tab, disable all devices under the following branches: To disable a device in Device Manager, follow these steps:
    1. Double-click the branch containing the device you want, click the device, and then click Properties.


    2. On the General tab, click to select the Disable In This Hardware Profile check box, and then click OK.


    3. Restart your computer.




  3. If the problem is resolved, enable the devices you disabled in step 2, and then verify that no devices are conflicting.

    Enable devices in the following order:


    To enable a device and check for possible conflicts, follow these steps:

    1. Double-click the branch containing the device you want, click the device, and then click Properties.


    2. On the General tab, click to clear the Disable In This Hardware Profile check box.


    3. On the Resources tab, verify that there are no conflicts listed under Conflicting Device List. Note that the Resources tab does not appear for each device.


    4. Click OK, and then restart your computer.




If the problem is not resolved, run the Automatic Skip Driver Agent tool to enable any device that has been disabled. To start Automatic Skip Driver Agent, click Start, point to Programs, point to Accessories, point to System Tools, click System Information, and then click Automatic Skip Driver Agent on the Tools menu. For information about how to use Automatic Skip Driver Agent tool, click the article number below to view the article in the Microsoft Knowledge Base:
Q186588 Description of the Automatic Skip Driver Agent (Asd.exe) Tool
If the problem is resolved by these steps and you determine a specific device is the cause of the shutdown problem, please contact the manufacturer for an updated version of the driver or firmware for the device.

Known Issues


  • Fast Shutdown registry key is enabled


    • The Microsoft System Configuration utility includes an option to diable Fast shuts down. If this option is unchecked in Windows 98 Second Edition, your system may reboot instead of shutting down. To resolve this issue, change the FastReboot value data from 1 to 0 in the following registry key:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown

    Additional query words: 

    
Keywords          : kbenv kbtshoot kburl win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbhowto

    Last Reviewed: July 29, 1999