Microsoft Call Manager May Not Detect a Microsoft Phone Base Station

• Microsoft Windows 98 Second Edition

SYMPTOMS

When you install the Microsoft Call Manager program that is included with Windows 98 Second Edition, or you upgrade to Windows 98 Second Edition with the Call Manager program already installed, the following message may be displayed the first time your computer is restarted:

The Microsoft Call Manager software cannot communicate with the base station.

CAUSE

The Call Manager program is included when you install Microsoft Phone version 2.0. When your computer is restarted for the first time after Setup is finished, the Phone program attempts to gain access to the phone hardware before the operating system is available.

RESOLUTION

To work around this issue, restart your computer after Setup is finished, or let the computer remain idle for two to three minutes before you continue.

Additional query words:

Keywords          : kbtool win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: June 14, 1999