Problems After You Install Hewlett-Packard HP JetAdmin Service

• Microsoft Windows 98

SYMPTOMS

After you install the Hewlett-Packard HP JetAdmin service, you may be unable to view properties for any of your printers. Also, if you right-click a printer icon in the Printers folder, you may receive the following error message:

EXPLORER caused an invalid page fault in module KERNEL32.DLL at 015f:bffabea

RUNDLL32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff8abea

CAUSE

This issue can occur if you have installed the Windows 98 Hewlett-Packard Jetadmin drivers version 2.54 from the Windows 98 CD-ROM, and you then install the Hewlett-Packard HP JetAdmin service.

RESOLUTION

To work around this issue, uninstall the Hewlett-Packard HP JetAdmin service, and then reinstall it. To do so, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double-click Network.



2. If there is an HP JetAdmin entry in the list of installed network components, skip to step 3. If there is not an HP JetAdmin entry in the list of installed network components, perform the following steps:
   
   
   1. Click Add, and then click Service.
   
   
   
   2. Click Hewlett-Packard, click HP Jet Admin, and then click Cancel while the files are being copied.
   
   
   
   3. Restart your computer.
   
   
   



3. Click Start, point to Settings, click Control Panel, and then double-click Network.



4. Click HP JetAdmin, click Remove, and then restart your computer.



5. Install the Hewlett-Packard HP JetAdmin service. For information about how to do so, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q188201
   TITLE : Unable to Add HP JetAdmin Service

Additional query words: 98

Keywords          : kbenv kbnetwork kbprint win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 12, 1999