Problems Viewing Internet Security Settings

ID: Q186890

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you attempt to view the Security tab in the Internet Properties dialog box, your computer may stop responding (hang) or you may receive one of the following error messages:

An error occurred while Windows was working with the Control Panel file C:\WINDOWS\SYSTEM\INETCPL.CPL.
-or-
EXPLORER caused an invalid page fault in module INETCPL.CPL at <address>
When you click OK or Close, the Internet Properties dialog box closes.


CAUSE

This behavior can occur if a registry key is damaged.


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To resolve this issue, use Registry Editor to remove the following Registry key:


HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Setting\Zones

Additional query words: 98 


Keywords          : kberrmsg msiew95 win98 
Version           : 
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 4, 1999