Problems with Two Sony DV Cameras Attached

ID: Q230791

The information in this article applies to:

SYMPTOMS

If you have two Sony DV camcorders connected to the 1394 ports on a Windows 98-based computer, you may receive error messages on a blue screen. The error messages may occur if one of the cameras is powered off while the other is still on. The computer may also stop responding (hang) after many reads and writes between the camcorder and the computer.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 98 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

Date      Time    Version      Size     File name     Platform
----------------------------------------------------------------
4/7/99   10:45:06   4.10.2179  35,680   Ohci1394.sys  Windows 98
4/7/99   10:45:02   4.10.2179  37,360   1394bus.sys   Windows 98
4/7/99   10:45:05               5,867   1394.inf      Windows 98

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : kberrmsg kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999