RAS Clients Unable to Retrieve User List from Domain Controller

• Microsoft Windows 98
• Microsoft Windows 95 OEM Service Release versions 1, 2, 2.1, 2.5
• Microsoft Windows 98 Second Edition

SYMPTOMS

When you dial into a Windows NT 4.0 remote access server (RAS) and log on to a domain, you may be unable to retrieve the User List from the domain controller. When you attempt to set security on a local share, you may receive the following error message:

You cannot view the list of users at this time. Please try again later.

CAUSE

This issue can occur if you have a Windows 95/98 client computer configured to use the TCP/IP protocol with a modem-only hardware profile and your Access Control is configured to use User-level access control.

RESOLUTION

To work around this issue, use one of the following methods:

• Install a Network Interface Card (NIC) and modify the hardware profile accordingly.



• Install the NetBEUI protocol.



• Install the NWLink protocol.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: TCP/IP, Security

Keywords          : kbenv kbnetwork win95 ras win98 win98se 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: August 9, 1999