SCSI Setup & Basic SCSI Troubleshooting in Windows

ID: Q133285


The information in this article applies to:


SUMMARY

This article describes setup and troubleshooting tips that you can use for SCSI controllers in Windows.


MORE INFORMATION

Setting Up SCSI Adapters in Windows

Before installing the Windows protected-mode drivers for your SCSI adapter, make sure the adapter is working in a real-mode configuration. Verify that the drivers for the adapter are loading in the Config.sys and/or Autoexec.bat files. Once the adapter is working correctly in real mode you can set up its protected-mode drivers.

To install a Windows protected-mode SCSI controller driver, run the Add New Hardware Wizard from Control Panel. Windows currently supports SCSI and SCSI 2 adapter types. If Windows cannot detect your SCSI adapter, manually select your adapter from the list of SCSI controllers in the Add New Hardware Wizard.

If your controller card is not listed, Windows does not currently support it. Windows will not load protected-mode drivers for the adapter and you must use real-mode drivers. You may want to contact the card manufacturer to see if a protected-mode driver is available for Windows.


Plug and Play SCSI Specifications

SCSI controllers that do not meet these requirements may be compatible with Windows but are not supported with Plug and Play functionality.

Troubleshooting

One of the first steps in troubleshooting is to remove a conflicting device driver and reinstall it in Device Manager. An exclamation point in a yellow circle or an "X" in a red circle in Device Manager indicates a potential hardware conflict or a device that has been disabled. Restart Windows in Safe mode and remove any conflicting SCSI device drivers in Device Manager. Restart Windows normally and start the Add New Hardware Wizard by double-clicking the Add New Hardware icon in Control Panel.

If you are still experiencing problems, check the following items:

Additional query words: 98 tshoot


Keywords          : kbenv kbsetup kbtshoot win95 win98 msbackup 
Version           : 95 98
Platform          : WINDOWS 
Issue type        : kbinfo 

Last Reviewed: January 20, 1999