Setup Hangs During Hardware Detection on HP Computer

ID: Q233086

The information in this article applies to:

SYMPTOMS

When you are installing Windows 98 Second Edition, Setup may stop responding (hang) during the hardware detection portion of Setup.


CAUSE

This issue can occur on some Hewlett-Packard (HP) computers that support the Advanced Configuration and Power Interface (ACPI) specification.


RESOLUTION

To resolve this issue, contact Hewlett-Packard or download the latest BIOS update for your computer model from the following Hewlett-Packard Web site:

http://www.hp.com/cposupport/eschome.html
NOTE: To complete Setup before upgrading the BIOS to the latest version, you can disable the USB Root Hub and USB Host Controller in Device Manager. Setup should finish, but Universal Serial Bus (USB) support will be disabled.

For information about disabling devices in Device Manager, click Start, click Help, type device manager on the Index tab, and then double-click the "Disabling devices" topic.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: hp pavillion 6330 4440 


Keywords          : kbhw kbsetup win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 23, 1999