Toshiba Tecra 750 Computer with CD-ROM Drive Hangs When Starting

• Microsoft Windows 98

SYMPTOMS

When you start Windows 98, your Toshiba Tecra 750 computer may stop responding (hang).

CAUSE

This behavior can occur if all of the following conditions exist:

• Your computer contains an integrated drive electronics (IDE) CD-ROM drive.



• The IDE controller to which the CD-ROM drive is connected is using the driver included with Windows 98.



• You enable direct memory access (DMA) support for the CD-ROM drive.

RESOLUTION

To resolve this behavior, follow these steps:

1. Turn off your computer.



2. Remove the CD-ROM drive from your computer.



3. Restart your computer.



4. Install the Toshiba drivers for the IDE controller. If you do not have the drivers on a floppy disk, obtain them from Toshiba Technical Support or Toshiba's Web site.



5. Shut down your computer.



6. Put the CD-ROM drive back into your computer.



7. Restart your computer.

MORE INFORMATION

This behavior is caused by the IDE chip set used by Toshiba Tecra 750 computers.

For additional information, or to inquire about the availability of an updated IDE chip set, contact Toshiba Technical Support.

For information about how to contact Toshiba, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: freezes hangs hung locks

Keywords          : kbhw windrvr win98 cddrive 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: March 3, 1999