Unable to Download WebTV Program Guide Listings

ID: Q232346

The information in this article applies to:

SYMPTOMS

When you attempt to download the Microsoft WebTV for Windows Program Guide TV listings from the Internet, you may receive the following error message when you click Get Listings:

Unable to connect


CAUSE

This issue can occur after upgrading to Windows 98 if you do not configure the Dialing properties for your modem.


RESOLUTION

To resolve this issue, run the Internet Connection wizard or manually enter the appropriate dialing settings:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Modems, and then click Dialing Properties.


  3. Type the appropriate information for your location.


  4. Click OK, and then click OK to save the information.


  5. After you configure the Dialing properties, restart the WebTV wizard and attempt to download the Program Guide TV listings again.



STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

The Dialing properties information is needed only if you are downloading the Program Guide TV information directly from the Internet. If you are retrieving the listings using the vertical blanking intervals (VBI) data through your cable system, you do not need to configure the Dialing properties.

Additional query words: AOL 


Keywords          : kbenv kberrmsg kbtool win98 win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 9, 1999