Faxing from Win95 Prompts for Intervention or Has Blank Status

ID: Q185721

The information in this article applies to:

• Microsoft BackOffice Small Business Server versions 4.0, 4.0a
• Microsoft Windows 95

SYMPTOMS

Faxing from a Windows 95 client to a Small Business Server may stall and the client faxing queue displays a blank status or User Intervention Status Needed. The fax job never shows up in the server fax queue.

CAUSE

During the Computer Setup Wizard, the user may have been denied permissions to the fax printer. Even after re-enabling permissions, the problem may still persist.

RESOLUTION

Enable permissions for the Windows 95 user on the SBS fax printer from the Manage Faxes icon in the More Tasks tab of the SBS Management Console, and then restart the client computer so that the permission changes take effect.

MORE INFORMATION

Because the Windows 95 printing subsystem is different than the Windows NT printing subsystem, this problem does not occur on Windows NT.

Under normal operation, the Windows 95 client queue will empty when the server accepts the fax queue. At that time, the server queue is not viewable from the client, giving the appearance of a successful fax job to the Windows 95 client.

Additional query words: win95 sbs smallbiz

Version           : WinNT4.0,4.0a;WINDOWS:95
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: May 29, 1998