Access Denied Error Occurs if the Roaming Profile Is Saved to a NetWare Server

ID: Q226535

The information in this article applies to:

SYMPTOMS

When you log off a computer running Windows NT, the following error message may be displayed:

The roaming profile could not be written to the server (error 5) Access Denied


CAUSE

This problem may occur if your profile path is configured for a Novell NetWare-compatible server and you do not have the Create permission to the parent folder containing your profile. If you modify the desktop during the login session and then log off without the proper permissions to the folder location of the current profile, the changes cannot be saved and the error message is displayed.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time    Size      File name     Platform
   --------------------------------------------------
   04/07/99  1:35p    75,024   Userenv.dll   x86
   04/07/99  1:34p   122,640   Userenv.dll   Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words: 


Keywords          : kbbug4.00 kbfix4.00 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999