Canon Bubble Jet BJC-4300 Does Not Support Ledger Paper Even Though Driver Gives That Option

ID: Q167703

The information in this article applies to:

SYMPTOMS

The Canon Bubble Jet BJC-4300 does not support ledger paper even though the driver indicates it is a valid paper size. The printer physically cannot feed 11 x 17 paper.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


You will no longer be presented with ledger paper size with the fixed Canon800.dll.


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.


Keywords          : kbprint NT4SP4Fix kbbug4.00 kbfix4.00 ntdriver ntprint NTSrvWkst 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: April 10, 1999