Err Msg: At Least One Service or Driver Failed During System Startup...

ID: Q199352

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you start your computer, you may receive the following error message:

At least one service or driver failed during system startup. Use Event
Viewer to examine the event log for details.


CAUSE

This behavior can occur if the NetBios data value is missing from the registry.


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


To resolve this behavior, use Registry Editor to add the NetBios data value to the DependOnService multi-string value in the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Messenger

The DependOnService multi-string value should include the LanmanWorkstation and NetBios data values.

NOTE: The DependOnService multi-string value is displayed as a hexadecimal number when you use Regedit.exe, and as a REG_MULTI_SZ value when you use Regedt32.exe. Therefore, you should use Regedt32.exe to add the NetBios data value.


MORE INFORMATION

When you check the Services tool in Control Panel, you may find that the Messenger service is started and networking is functional. However, Event Viewer may display the following error message:

Event ID 7022 Source: Service Control Manager
Description: The Messenger Service hung on startup 


Keywords          : kberrmsg 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: February 26, 1999