Error During SSD 2.10 or Earlier Installation on Windows NT 4.0 Service Pack 4

ID: Q216345

The information in this article applies to:

SYMPTOMS

If the Compaq SSD 2.10 is installed on a computer running Windows NT 4.0 with Service Pack 4 installed, the following error may appear:

Installed Service Pack - The Service Pack installed on the system is not currently supported on this version of setup. Please consult the help file for more details.

This error will only occur if either of the following options are selected during the SSD installation:


CAUSE

This error occurs because version 2.10 and earlier versions of the Compaq SSD are not aware of Microsoft's Service Pack 4 for Windows NT. Therefore, to complete the procedure correctly, HAL and Kernel Upgrade/Downgrade and the HAL Recovery Option must be performed manually.


RESOLUTION

Compaq is aware of this issue and has posted a workaround solution on its support Web site at the following URL:

http://www.compaq.com/support/techpubs/customer_advisories/em981202_cw02_1.html
For additional information about upgrading the Windows NT HAL and Kernel when going from a uniprocessor to a multiprocessor computer, please see the following article(s) in the Microsoft Knowledge Base:
Q156358 How to Manually Add Support for a Second Processor


MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: sp4 ssd upgrade nt 4.0 


Keywords          : 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: February 17, 1999