Error Message Repairing Windows NT After Installing Sevice Pack

ID: Q236954

The information in this article applies to:

SYMPTOMS

When you use the Windows NT repair feature after you have installed Windows NT 4.0 Service Pack 4 or 5 twice, you may receive the following error message for the Certmgr.hlp and Secauth.hlp files:

The following value in the Setup Information File is corrupt or missing:

Value XXX on the line in section XXX with key XXX.

Setup was unable to copy the file Certmgr.hlp.

To skip this file, press ESC.

WARNING: this option is intended for advanced users who understand
the ramifications of the absence of the various Windows NT files.
If you choose to skip this file, Setup cannot guarantee
successful installation of Windows NT.

To exit Setup, press F3.


CAUSE

This issue can occur because the file names (Certmgr.hlp and Secauth.hlp) are described in the Setup.log file using the wrong checksum values.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date       Time     Size      File name    Platform
   ---------------------------------------------------
   99/05/05   08:49a   142,096   update.exe   x86
   99/05/05   08:48a   211,216   update.exe   Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support
NOTE: You can skip these files during the installation without causing any adverse effects.


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.


MORE INFORMATION

The incorrect checksum values are created by the Update.exe program included in the service packs. The Winows NT repair process displays an error message because it checks the checksum for each file on the Windows NT CD-ROM and the hard disk.

Additional query words: 


Keywords          : kberrmsg kbsetup kbbug4.00 kbfix4.00 
Version           : winnt:4.0 SP4,4.0 SP5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 3, 1999