Error Message: "Exe\Rdisk.dbg" When Running Rdisk.exe

ID: Q202922

The information in this article applies to:

SYMPTOMS

A computer running Windows NT Server 4.0 may encounter an Application exception and display the following error message:

App: exe\rdisk.dbg
When: x/x/xxxx @ x:x:x.xxx
Exception number: c0000094 (divide by zero)


CAUSE

This problem occurs when Rdisk.exe is run while a registry hive is locked by another process or service.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 4.

Additional query words: kbDSupport 


Keywords          : 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: May 4, 1999