Garbled Characters Appear in Windows NT Print Queue when Printing from Downlevel Client

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When a downlevel client (such as Windows 95) sends a print job to a Windows NT print server, you may not be able to read the document name on the server's print queue; however, the document prints correctly.

CAUSE

A downlevel client sends the document name formatted in its codepage and the protocol is not able to specify the codepage used. If the server has the same locale settings as the client, the document name is readable. However, there is a problem where the ANSI codepage is used to translate the document name instead of the OEM codepage.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: 4.00

Keywords          : kbprint NT4SP4Fix kbbug4.00 ntprint kbfix4.00.sp4 NTSrvWkst 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : 

Last Reviewed: April 10, 1999