HP OEM Matrox Ultima Plus Video Card Causes Windows NT to Hang

ID: Q156607

The information in this article applies to:

Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
Microsoft Windows NT Server versions 3.5, 3.51, 4.0

SYMPTOMS

Hewlett-Packard systems using the OEM MATROX Ultima Plus video card may stop responding intermittently when running 16-bit applications under Windows NT. The following error occurs at random times:

An error has occurred in your application

After this error occurs, the system may stop responding, requiring you to restart Windows NT.

CAUSE

This problem may be caused by the Hewlett-Packard OEM version of the MATROX Ultima Plus Video card with the following DAC Type:

DAC: TI TVP3020

NOTE: The Hewlett-Packard OEM version of the MATROX Ultima Plus Video card with DAC Type TI TVP3026 does not experience this problem.

Perform the following steps to view the DAC Type:

Click the Start button, point to Settings, click Control Panel, and then double-click Display.

Click the Settings tab, and then click Display Type.

RESOLUTION

To resolve this problem, use one of the following workarounds:

Contact MATROX Technical Support for an updated Mgs.sys device driver for Windows NT 3.51. However, all video device drivers were re-written to run in kernel-mode under Windows NT 4.0 and there are no updated drivers available from MATROX to correct this problem for Windows NT 4.0 at this time.

-or-

Replace the video card with another type or manufacturer.

For further information, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q137476
TITLE : NTVDM Error with MATROX Video Card

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The MATROX Ultima plus video cards are manufactured by MATROX, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.


Keywords          : kb3rdparty kbbug4.00 ntdriver NTSrvWkst 
Version           : WinNT:3.5,3.51,4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: January 23, 1999