MSN Sign-In Screen Prompts for User Name and Password Repeatedly in Windows NT

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Server, Enterprise Edition version 4.0
• Microsoft Windows NT Workstation version 4.0
• The Microsoft Network version 2.5

SYMPTOMS

When you use Windows Messaging, Microsoft Outlook 97, or Microsoft Outlook Express in Windows NT to access your Internet e-mail on MSN, The Microsoft Network, the MSN Sign-In screen may repeatedly prompt you for your user name and password. This prompt may occur even though you are typing the correct sign-in information.

CAUSE

This behavior can occur if you are using a POP3/SMTP Internet e-mail program and your MSN e-mail account has not been migrated from the MSN Classic e-mail servers to the MSN POP3/SMTP servers.

RESOLUTION

To work around this behavior, use MSN version 2.5 on a computer running Microsoft Windows 95 to migrate your MSN e-mail account to the MSN POP3/SMTP servers. After this migration is complete, you can use Windows Messaging, Outlook 97, or Outlook Express in Windows NT to access your Internet e-mail on the MSN SMTP/POP3 servers.

For additional information about migrating your MSN e-mail account, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q176276
TITLE : Frequently Asked Questions About Mail Migration on MSN

MORE INFORMATION

MSN e-mail accounts can be migrated to the MSN POP3/SMTP servers only by using MSN version 2.5 or later. MSN requires Windows 95 and is not supported with Windows NT.

Additional query words: permission denied msnetwork

Keywords          : kbenv ntras NTSrvWkst 
Version           : WINDOWS:2.5; WINNT:4.0
Platform          : WINDOWS winnt 
Issue type        : 

Last Reviewed: January 22, 1999