Spoolss.exe Generates Dr.Watson Log

ID: Q199915


The information in this article applies to:


IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you run Windows NT Server Version 4.0 as a print server, you may receive several Dr.Watson logs with Access violations in Spoolss.exe. When you view the Dr.Watson log, you see the fault after the function: Ordinal3578 was called. There is also information in the stack-back trace with pointers to mfc40u!Ordinal3578.

When you view the event log on this server, the following event log may be present:

Event Id: 2510
Source: SRV
Type: Error
Description: "The server service was unable to map error code 1722."


CAUSE

This problem is caused by the JetAdmin port monitor being corrupted or outdated.


RESOLUTION

To resolve this problem, use either of the following methods:


MORE INFORMATION

To obtain more information on JetAdmin and the latest version of HP's JetAdmin software, please vistit the HP Web site at:

http://www.hp.com/cposupport/docindex/hpjetadmin1876.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


Keywords          : 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbprb 

Last Reviewed: February 26, 1999