Technical Support Numbers for Fox Developers

 Last reviewed: October 21, 1997
Article ID: Q113173
2.5x 2.6x 3.00 3.00b | 2.00 2.5x 2.60 2.60a | 2.5x 2.60a 3.00b | 2.60 
WINDOWS              | MS-DOS               | MACINTOSH        | UNIX
kbpolicy kbref

The information in this article applies to:

  • Microsoft Visual FoxPro for Windows, versions 3.0, 3.0b
  • Microsoft FoxPro for Windows, versions 2.5x, 2.6, 2.6a
  • Microsoft FoxPro for MS-DOS, versions 2.0, 2.5x, 2.6, 2.6a
  • Microsoft Visual FoxPro for the Macintosh, version 3.0b
  • Microsoft FoxPro for the Macintosh, version 2.5x, 2.6a
  • Microsoft FoxPro for UNIX, version 2.6

SUMMARY

The following is a list of technical-support telephone numbers useful to Microsoft FoxBASE+ and FoxPro developers.

MORE INFORMATION

Microsoft technical support is available for all versions of the following FoxBASE+ and FoxPro products on the MS-DOS, Microsoft Windows, Apple Macintosh, SCO UNIX, and SCO XENIX platforms: 

   FoxBASE+
   FoxPro
   FoxPro Distribution Kit
   FoxPro Connectivity Kit
   FoxPro Library Construction Kit
   Visual FoxPro
NOTE: Microsoft does not provide technical support for FoxBASE+ for UNIX. The Santa Cruz Operation (SCO) supports FoxBASE+ for UNIX. SCO's support number is (800) 726-UNIX.

Warranty Support

Warranty Support (MS-DOS, Windows, & UNIX/XENIX) (425) 635-7191* 

Warranty Support (Macintosh)                     (425) 635-7192*
Warranty Support TT/TDD (hearing impaired)       (425) 635-4948*
* = Free support for two incidents, provided by toll lines, 
       from 6:00 A.M. - 6:00 P.M. Pacific.

Priority Developer Support

Annual plans or per-incident charges billed to credit card   (800) 936-5800
Per-incident charges applied to your phone bill              (900) 555-2300

Additional Support Information

Additional information about Microsoft support offerings is available from the following sources:

Automated and Online Fox Support Services

All of the following services are available 24 hours a day, seven days a week: 

Microsoft FastTips                          (800) 936-4300 P
America Online                              (800) 827-6364 M,$,MSL,KB
Microsoft Download Service (MSDL)           (425) 936-6735 M,MSL,BBS
Internet                                    ftp.microsoft.com M,MSL,KB,Int
P = Free, automated menu system of technical information accessed 
      from a touch-tone telephone. Provides answers via fax, voice
      recordings, and mail.
M = Requires either: 
      (1) a PC, modem, and telecommunications software or
      (2) a data terminal using a hard-wired or similar connection.
$ = By subscription. Connect charges apply. FF = Hosts Microsoft's FoxForum, which includes file libraries and 
      free technical support via electronic mail.
KB = Includes the Microsoft Knowledge Base of more than 25,000 
      technical articles comprising programming tips, program
      bug/fix lists, documentation revisions, and so on.
RT = Hosts the Microsoft Roundtable, a forum that facilitates the 
      exchange of product information among subscribers.
BBS = Free bulletin-board service (BBS), available via toll lines. 
      Baud rates: 1200, 2400, 9600, or 14,400 baud (V.32 and V.42).
      Settings: 8 data bits, no parity, and 1 stop bit.
Int = IP address: 198.105.232.1. To connect, "ftp" to the server and 
      log on as "anonymous" with your full Internet email name as the
      password. Info screens are displayed upon entering major
      directories; further details are often available in README.TXT
      files. For a list of companies that provide access to Internet,
      request Microsoft Knowledge Base article Q107420, "Gaining
      Internet Access".
MSL = Allows downloading from the free Microsoft Software Library, 
      which contains selected technical notes, program samples,
      utilities, patches, and updated Microsoft product files.

Technical Subscriptions

Microsoft TechNet                         (800) 344-2121, Ext. 348*
Microsoft Developer's Network             (800) 759-5474*
* = Each provides a CD-ROM database, updated regularly throughout the 
    subscription, that contains the Microsoft Knowledge Base and a
    variety of technical data related to Fox and other Microsoft products.
    Call for current pricing and subscription benefits.

FoxPro Enhancement Requests

WishLine voice mail                       (425) 936-WISH
WishLine fax                              (425) 93-MSFAX
WishLine e-mail (Internet)                foxwish@microsoft.com
WishLine letters                          Microsoft FoxPro WishLine
                                          One Microsoft Way
                                          Redmond, WA  98052-6399
                                          U.S.A.

FoxPro Sales Information, Orders, Upgrades, and Customer Service

Microsoft Sales Information Center (U.S.)             (800) 426-9400
Special FoxPro 2.6 information & order lines (U.S.)   (800) 434-3918
Microsoft Canada Sales Information Center             (800) 933-4750
                    U.S. TT/TDD (hearing impaired)    (800) 892-5234
                  Canada TT/TDD (hearing impaired)    (905) 568-9641

Additional reference words: VFoxWin VFoxMac FoxMac FoxUnix FoxDos FoxWin
MSDL CIS CD phone telephone pss product support services 2.50 2.50a 2.50b
2.50c 2.50x 2.60 2.60a 3.00 3.00b
KBCategory: kbpolicy kbref
KBSubcategory: FxotherPolicy
Keywords : FxotherPolicy kbpolicy kbref
Version : 2.5x 2.6x 3.00 3.00b | 2.00 2.5x
Platform : MACINTOSH MS-DOS UNIX WINDOWS

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Last reviewed: October 21, 1997
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