DOCUMENT:Q163665 26-SEP-2001 [frontpg] TITLE :FP: General File Transfer Error -3 Installing FrontPage PRODUCT :Word Front Page PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbinterop kbnetwork kbsetup kbdta ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft FrontPage 97 for Windows ------------------------------------------------------------------------------- For a Microsoft version of this article, see Q194222. SYMPTOMS ======== When you install Microsoft FrontPage on a computer that is running a shared network installation of Microsoft Office 7.0, Microsoft Excel 7.0, Microsoft Word 7.0, or Microsoft PowerPoint 7.0, you may receive one of the following error messages: Severe: General File Transfer Error -3. Please check your target location and try again. -or- General file transfer error. Please check your target location and try again. Error Number: -3 CAUSE ===== You do not have write privileges to the network share that contains the Office 95 shared components. Microsoft FrontPage shares text converters and proofing tools with Microsoft Office applications. During installation, FrontPage setup attempts to upgrade some of these shared components. If the Setup program cannot upgrade these components, you will receive the first error message described in the "Symptoms" section. RESOLUTION ========== Use one of the following methods to install FrontPage 97. Case 1: If You Do not Have Write Privileges to the Network Share ---------------------------------------------------------------- From any workstation that uses the shared components on the network server, grant write permissions to the network server, and then run FrontPage Setup one time. After the Setup program has completed and the shared components are upgraded, you can run subsequent installations without setting write permissions to the shared network server. NOTE: This error does not occur with shared installations of Office 97 because the shared components in Office 97 do not need to be upgraded by FrontPage Setup. For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base: Q160833 FP97: How FrontPage Handles Document Conversion to HTML Q160226 FP97: Cannot Use Proofing Tools or Text Converters Case 2: If FrontPage Is Installed in the Root Directory ------------------------------------------------------- 1. On the Windows Start menu, point to Settings, and then click Control Panel. 2. Double-click the Add/Remove Programs icon. 3. Uninstall FrontPage. From the list of installed programs, select Microsoft FrontPage and click Add/Remove. 4. Start the FrontPage 97 Setup program. 5. Select a destination directory other than the root directory. To do this, click Browse when you are prompted to select the Destination Directory. Select the C:\Program Files\Microsoft FrontPage directory, for example. If you receive a message asking you if you want to create this directory, click Yes. 6. Follow the instructions on your screen. Additional query words: 97 2.0 NT -3 front page ====================================================================== Keywords : kberrmsg kbinterop kbnetwork kbsetup kbdta Technology : kbFrontPageSearch kbFrontPage97 kbZNotKeyword2 kbFrontPage97Search Version : : Hardware : x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.