Clicking OK in About Internet Explorer Causes Error Message

ID: Q178689

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0
Microsoft Internet Explorer Plus 4.0
Microsoft Windows 98

SYMPTOMS

When you click About Internet Explorer on the Help menu, you may receive the following error message:

Windows 95

   This program has performed an illegal operation
   and will be shut down.

   If the problem persists, contact the program
   vendor.

If you click Details, you may see the following error message:

   EXPLORER caused an invalid page fault in
   module MSHTML.DLL at <address>

Windows 98

   This program has performed an illegal operation
   and will be shut down.

   If the problem persists, contact the program
   vendor.

If you click Details, you may see the either of the following error messages:

EXPLORER caused an invalid page fault in module MSHTML.DLL at <address>
EXPLORER caused an invalid page fault in module <unknown> at <address>

Windows NT

   An application error has occurred and an application error log is being
   generated.

   explorer.exe
   Exception: access violation (0xc0000005), Address: <address>

When you click Close, you may receive the same error message, and then the Active Desktop Recovery screen may be displayed.

CAUSE

This behavior can occur if you click OK without releasing the mouse button and you then right-click the globe graphic in the upper-left corner of the dialog box.

STATUS

Microsoft has confirmed this to be a problem in the products listed above.

Additional query words: gpf general protection fault 4.00

Keywords          : kberrmsg winshell msiew95 msient win98 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: March 18, 1999