Err Msg: Internet Explorer Cannot Find the Active Desktop...

The information in this article applies to:

• Microsoft Internet Explorer version 4.0 for Windows 95
• Microsoft Internet Explorer version 4.0 for Windows NT 4.0

SYMPTOMS

When you attempt to write to the Desktop.htt file by using Internet Explorer, the following error message may occur:

   Internet Explorer cannot find the Active Desktop HTML file.  This file
   is needed for your Active Desktop. Click OK to turn off Active Desktop.

CAUSE

This behavior occurs when the Windows\Web folder has been moved or renamed.

RESOLUTION

Use Microsoft Windows Explorer to create a Windows\Web folder, or reinstall Internet Explorer to re-create the folder. To reinstall Internet Explorer, first remove it, and then reinstall it. To remove Internet Explorer, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click Internet Explorer 4.0 in the list of installed programs, and then click Add/Remove.

4. Click "Uninstall Internet Explorer 4.0 and all its components," and then click OK.

5. Restart your computer when you are prompted to do so.

6. In Windows Explorer, delete the Windows\Web folder.

7. Reinstall Internet Explorer.