Error Message: IEXPLORE Caused an Invalid Page Fault...

ID: Q155116

The information in this article applies to:

• Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows 95
• Microsoft Windows 98

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you use Microsoft Internet Explorer to access the Internet, you may receive the following error message:

   IEXPLORE caused an invalid page fault in module Kernel32.dll

CAUSE

This problem can be caused by any of the following situations:

• One or more dynamic link libraries (DLLs) are located on the desktop.
• Internet Explorer's internal Java Just-In-Time (JIT) compiler is enabled, and the Web page you are loading contains a Java program that is incompatible with the compiler.
• Internet Explorer is configured to automatically use items that show active content, and the Web page you are loading contains active content that is not functioning properly.
• The third-party display driver you are using is damaged or incompatible with Windows.
• You are using Active Server Pages (ASP) to perform an ODBC query on a database on an Internet Information Server (IIS), or you are running a large ASP file while Secured Sockets Layer (SSL) security is enabled.

RESOLUTION

To work around this problem, use the appropriate method:

• Configure Windows so that DLLs are not hidden, and then rename or move any DLLs located on the desktop. To configure Windows so that DLLs are not hidden, follow these steps:

  1. Double-click My Computer.

  2. On the View menu, click Options, and then click the View tab.

  3. Click to select Show All Files, and then click OK.

  To rename a file on the desktop, use the right mouse button to click the file, click Rename on the menu that appears, type the new name for the file, and then press ENTER. To move a file on the desktop, drag the file from the desktop to a folder on your hard disk in My Computer or Windows Explorer.

• Disable Internet Explorer's internal Java JIT compiler. To do so, click Options on the View menu in Internet Explorer, click the Advanced tab, and then click the Enable Java JIT Compiler check box in the Active Content area to clear it.

  For additional information about troubleshooting problems with Java programs in Internet Explorer 3.0, please see the following article in the Microsoft Knowledge Base:

        ARTICLE-ID: 168806
        TITLE     : Troubleshooting Java Problems in Internet Explorer
  
  

• Configure Internet Explorer so that it does not automatically use items that show active content, such as vertical marquees or animations. To do so, click Options on the View menu in Internet Explorer, click the Security tab, and then click the Enable ActiveX Controls And Plug-Ins check box in the Active Content area to clear it.

  For additional information about troubleshooting problems with active content in Internet Explorer, please see the following article in the Microsoft Knowledge Base:

        ARTICLE-ID: Q154036
        TITLE     : Troubleshooting Active Content in Internet Explorer
  
  

• Configure Windows to use the Standard Display Adapter (VGA) or Super VGA display adapter type. To do so, follow these steps:

  1. In Control Panel, double-click Display.

  2. Click the Settings tab, and then click Change Display Type.

  3. In the Adapter Type area, click Change, and then click Show All

        Devices.
  

  4. Click (Standard Display Types) in the Manufacturers box, click

        Standard Display Adapter (VGA) or Super VGA in the Models box, and
        then click OK.
  

  If the problem does not occur after performing these steps, the third- party display driver you are using may be damaged or incompatible with Windows. If the display driver is damaged, you may be able to work around the problem by reinstalling the driver from the disk provided by the hardware manufacturer. If the problem continues to occur after reinstalling the driver, contact the driver's manufacturer to inquire about protected-mode drivers for your display adapter for use with Windows.

  NOTE: If you are running Internet Explorer 4.0 or 4.01, you may be able to work around this issue by uninstalling the Windows Desktop update component. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

        ARTICLE-ID : Q165695
        TITLE      : How to Add or Remove Windows Desktop Update
  
     For additional information about troubleshooting problems with active
     content in Internet Explorer, please see the following article in the
     Microsoft Knowledge Base:
  
        ARTICLE-ID: Q154036
        TITLE     : Troubleshooting Active Content in Internet Explorer
  
  

• WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

  NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

  Change the value of the BufferingOn value to "1" in the following registry key:

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\ASP\ 
           Parameters
  
     For more information, see the following article in the Microsoft
     Knowledge Base:
  
        ARTICLE-ID: Q164073
        TITLE     : ASP Queries When SSL Enabled Gives Incomplete Results
                    or Errors
  
  

Keywords          : kbdisplay kbenv kberrmsg msiew95 win98 kbfaq
Version           : WINDOWS:3.0 4.0
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: October 16, 1998