Error Message: WnetGetUser Returned

Last reviewed: February 10, 1998
Article ID: Q180813
The information in this article applies to:
  • Microsoft Outlook Express versions 4.0, 4.01 for Windows 95
  • Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95

SYMPTOMS

When you start Internet Explorer or Outlook Express, you may receive the following error message:

   WnetGetUser returned

CAUSE

This error message can occur if either of the following conditions exists:

  • There are invalid characters or spaces in the Computer Name box.
  • There is no network client installed.

RESOLUTION

To resolve this issue, use the appropriate method:

Change Computer Name

To change the computer name, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.

  2. Double-click Network, and then click the Identification tab.

  3. Change the computer name in the Computer Name box so that it contains only any combination of letters (A-Z) and numbers (0-9). Do not use non-alphanumeric characters or blank spaces.

  4. Click OK.

  5. Restart Windows when you are prompted.

Install Network Client

Verify that you have the appropriate networking client installed. To do so, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.

  2. Double-click Network.

  3. On the Configuration tab, click Add, and then double-click Client.

  4. In the Manufacturers box, click the appropriate manufacturer for your network. In the Network Clients box, click the appropriate networking client, and then click OK.

  5. Click OK. If you are prompted, insert your Windows 95 disk or CD-ROM.

  6. Restart Windows when you are prompted.


Additional query words: 4.00
Keywords : kbenv kberrmsg msiew95 outexw95
Version : WINDOWS:4.0;4.01
Platform : WINDOWS
Issue type : kbprb


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Last reviewed: February 10, 1998
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