MAPI Error Messages When You Import or Export Messages

• Microsoft Outlook Express versions 4.0, 4.01 for Windows 95

SYMPTOMS

When you try to import messages into Outlook Express, you may receive the following error message:

   Messages can not be imported from the MAPI client.
   An error has occurred.

   The Export could not be performed.
   An error occurred while initializing MAPI.

CAUSE

This behavior can occur if you configure Outlook Express to be the default Simple Messaging application programming interface (MAPI) client.

RESOLUTION

To work around this issue, follow these steps:

1. Restart your computer, and then start Outlook Express.

2. On the Tools menu, click Options.

3. Click the "Make Outlook Express my default Simple MAPI client" check box to clear it, and then click Apply.

4. Click OK when you receive the following prompt:

         The Simple MAPI client has been changed. You may need to
         restart your machine for the change to take effect.
   

5. Click OK, quit Outlook Express, and then restart your computer. You should be able to import or export messages.

   ARTICLE-ID: Q178077
   TITLE     : How to Set Outlook Express as Your Default Simple MAPI
               Client