Some Settings Not Retained When Upgrading to Outlook Express

The information in this article applies to:

• Microsoft Outlook Express version 4.0 for Windows 95
• Microsoft Outlook Express version 4.0 for Windows NT 4.0
• Microsoft Internet Explorer version 4.0 for Windows 95
• Microsoft Internet Explorer version 4.0 for Windows NT 4.0

SYMPTOMS

When you install Internet Explorer version 4.0, some Internet Mail and News settings may be lost. In particular, user interface settings (including toolbar, status bar, preview pane, column, and sort settings) and format settings for sending mail may be lost.

CAUSE

When you install Internet Explorer version 4.0, Microsoft Outlook Express version 4.0 is installed as an upgrade to Internet Mail and News. Some Internet Mail and News settings are not saved during the upgrade process because the settings have changed significantly in Outlook Express.

RESOLUTION

After you install Internet Explorer version 4.0, manually set any Internet Mail and News settings that were not saved.

MORE INFORMATION

User interface settings and format settings for sending mail are not retained when you upgrade to Outlook Express version 4.0. If you customize these settings in Internet Mail and News, the custom settings are lost when you upgrade to Outlook Express. All other Internet Mail and News settings are maintained when you upgrade to Outlook Express.