Windows Does Not Restart After Installing Additional Components

ID: Q174827

The information in this article applies to:

• Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you install Internet Explorer 4.x or a component from the Internet Explorer 4.0 Component Download Web page and then click Yes when you are prompted to restart Windows, your modem may disconnect but Windows may not restart.

CAUSE

This behavior can occur if America Online is your Internet service provider (ISP), and you are using version 3.0 of the America Online software.

RESOLUTION

To work around this behavior, manually restart Windows. To do so, click Start, click Shut Down, click Restart The Computer, and then click Yes.

REFERENCES

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: aol 4.00

Keywords          : kb3rdparty kbsetup msiew95 
Platform          : WINDOWS

Last Reviewed: May 28, 1999