Unable to View or Save Settings in Internet Explorer

ID: Q153447

The information in this article applies to:

Microsoft Internet Explorer versions 2.01, 3.0, 3.01, 4.0 for Windows 3.1

SYMPTOMS

When you are using Internet Explorer for Windows 3.1, you may experience either or both of the following symptoms:

All settings appear empty.
Settings for connections are not saved when you change them.

CAUSE

These symptoms can occur for either of the following reasons:

The Internet Explorer folder is not on the path.
The environment variables for Internet Explorer are not being loaded correctly.

RESOLUTION

When Internet Explorer is installed, the following entries are placed at the end of the Autoexec.bat file

   Path = %PATH%;C:\<Install Path>
   SET IEPPP = C:\<Install Path>
   SET PCTCP = C:\<Install Path>\PCTCP.SHV

where <Install Path> is the Internet Explorer folder.

These lines must be run before Windows starts. If these lines are placed after the "Win" or "Win.com" line in the Autoexec.bat file, they are not run before Windows starts.

To correct this problem, use any text editor (such as Notepad) to open the Autoexec.bat file, and move these lines to the beginning of the Autoexec.bat file; then, restart your computer.

KBCategory: kbtool KBSubcategory: msiew31 Additional reference words: 2.01

Keywords          : msiew31 kbfaq
Version           : 2.01 3.0 3.01 4.0
Platform          : WINDOWS

Last Reviewed: January 18, 1998