DOCUMENT:Q156412 30-DEC-1999 [iis] TITLE :Index Server Will Not Index Virtual Directories PRODUCT :Internet Information Server PROD/VER:winnt:1.0; : OPER/SYS: KEYWORDS:kbenv kbOSWin2000 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Index Server version 1.0 - Indexing Service ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft Index Server will not index a virtual root. The queries will not hit any documents on that virtual root, and the server statistics will show that no indexing has occurred on that virtual root. In the event viewer, you may see the following error message: Cannot logon to \ because of error 87. CAUSE ===== Microsoft Index Server uses the complete to access the files to be indexed. If the is entered incorrectly, the indexing operation will fail with the above error message. RESOLUTION ========== Check the following: 1. The domain name and user name are separated with a backslash "\" not forward slash "/". For example, DOMAIN/user is wrong. (forward slash) DOMAIN\user is correct. (backslash) 2. The domain is assigned along with the user name: northamerica\user1 (domain name\username) If the user name is by itself, Index Server will not function properly. 3. The password is correct. 4. The account has interactive logon privileges on the target computer. Additional query words: ====================================================================== Keywords : kbenv kbOSWin2000 Technology : kbIdxServSearch kbAudDeveloper kbIdxServ100 Version : winnt:1.0; : ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.