DOCUMENT:Q148989 09-AUG-2001 [iis] TITLE :Internet Server Manager Fails to Start PRODUCT :Internet Information Server PROD/VER:1.0 OPER/SYS: KEYWORDS:kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.51 - Microsoft Internet Information Server 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you double-click the Internet Server Manager icon in the Internet Information Server (IIS) group, the hour glass will appear and disappear, and IIS will fail to start. The WWW publishing service shows started in Control Panel Services; however, the clients cannot connect to any pages on the server. In addition, the FTP server shows running; however, the clients get "connection refused" and also Gopher shows running, but Gopher clients can not connect to the server. CAUSE ===== If the eventlog service is disabled or stopped, you will not be able to run Internet Server Manager; instead, connect to the WWW, FTP server, or Gopher server. RESOLUTION ========== Enable Eventlog services from the Control Panel Services applet. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Internet Information Server version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. ====================================================================== Keywords : kbenv Technology : kbWinNTsearch kbWinNT351search kbWinNTSsearch kbWinNTS351 kbWinNTS351search kbiisSearch kbiis100 Version : 1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.