DOCUMENT:Q180018 09-AUG-2001 [winnt] TITLE :SGCINST.EXE Appears to Execute but SGC Does Not Work PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.0,4.0,4.0 SP3 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP3 - Microsoft Internet Information Server versions 3.0, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Sgcinst.exe appears to execute but SGC does not work. CAUSE ===== VeriSign used to include the certificate, the intermediate certificates, and the root certificate. They stopped sending the root certificate since it was redundant and ignored. Sgcinst.exe fails because it believes the intermediate certificate was really the root certificate. RESOLUTION ========== To resolve this problem, obtain the Server Gated Cryptography (SGC) update. For more information on how to obtain the updated version of Schannel.dll, please see the following article in the Microsoft Knowledge Base: Q148427 : Generic SSL (PCT/TLS) Updates for IIS and MS Internet Products Additional query words: Schannel.exe Sgcschannel.exe Sgcschnl.exe ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp3 kbWinNTS400search kbiisSearch kbiis400 kbiis300 Version : winnt:3.0,4.0,4.0 SP3 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.