DOCUMENT:Q115549 11-NOV-1999 [pcmail] TITLE :FAX: Ferrari Board Functions; Gateway Fails w/ Corrupt RRS.FAX PRODUCT :Microsoft Mail For PC Networks PROD/VER:MS-DOS:3.0a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail Gateway to Fax, version 3.0a ------------------------------------------------------------------------------- SYMPTOMS ======== The Ferrari fax board continues to process faxes but the Fax gateway fails to operate because of a corrupt RRS.FAX file. CAUSE ===== The Ferrari fax board queue is out of sync with the RRS.FAX file. This problem can be caused by fax failures. It requires maintenance on the fax board-level queue. The Ferrari fax board software has no control of the board-level queue, so it cannot clear a current process or clear the queue of pending outgoing faxes. This is a design limitation. RESOLUTION ========== Reinstall the Ferrari software. Compress the RRS.FAX file using the Microsoft Mail Administrator (ADMIN.EXE) program: select the Gateway, FAX, Compress menu commands. Additional query words: 3.00a ====================================================================== Keywords : Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateFax300a Version : MS-DOS:3.0a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.