DOCUMENT:Q114403  14-AUG-1999  [pcmail]
TITLE   :MHS: First Contact Form for MHS Gateway
PRODUCT :Microsoft Mail For PC Networks
PROD/VER:MS-DOS:3.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Mail Gateway to MHS, version 3.0 
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SUMMARY
=======

Please use the checklist in this article to collect information about your
system before you call Microsoft Product Support Services. You are able to work
more effectively with a Microsoft Support Professional if all the information
needed to trace and solve your problem is available. Include any troubleshooting
steps you have taken in an effort to resolve the problem. Please be as complete
and specific as possible when you fill out this form.

There are nine articles of this type, one for each gateway product. Each is
different, so find the one suited to your case by searching these keywords
(without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c


MORE INFORMATION
================

               MICROSOFT MHS GATEWAY PROBLEM REPORT FORM

Gateway version: ______________

  Must be 3.0--2.1 is NOT supported. You can get a free upgrade from
  Inside Sales.

You can tell this by looking at the INPOST.EXE which should be 72793
bytes and the OUTPOST.EXE which is 70825 bytes. These files are in the
MHS database in the MHS\MAIL\GATES\HOSTNAME\PUBLIC directory, where
HOSTNAME is the MHS name of the gateway.

MICROSOFT MAIL           Postoffice version: ____________________

                               Network name: ____________________

                            Postoffice name: ____________________

Version of MHS: ________  Novell: ________  Action Tech: _________

Foreign mail system host type: _________________________

Has this worked before?   YES/NO

If yes, what has been changed? ___________________________________

Is problem seen on foreign mail system?    YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Is this local to one user or is it global? __________________

Intermittent or consistently reproducible? ___________________

Can a loop message be sent?   YES/NO

   (A loop message is sent from MS Mail to MS Mail through MHS. If you
   are Admin and your host is MS Mail, address it to MHS:ADMIN@MSMAIL.)

Can mail be sent from foreign mail system to MSMail?   YES/NO

Can mail be sent from MS Mail to foreign mail system?   YES/NO

List any error messages
-----------------------

(Check the MHSgate log file in the log directory.)

Describe the problem
--------------------

Additional query words: mhsfcc

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Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateMHS300
Version           : MS-DOS:3.0
Issue type        : kbinfo

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