DOCUMENT:Q117199 12-NOV-1999 [pcmail] TITLE :PC Adm: .XTN File for Downstream PO Not Updated Correctly PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 3.0, 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The Microsoft Mail Administrator program (ADMIN.EXE) for versions 3.0 and 3.2 of Microsoft Mail for PC Networks does not correctly update the .XTN file for a downstream postoffice when the routing definition for the hub postoffice is modified. This can result in mail being queued for the downstream postoffice but not delivered. CAUSE ===== This problem occurs on a postoffice that has at least two externally defined postoffices. The first externally defined postoffice is defined direct via modem. The second external postoffice is defined indirect via the first postoffice. When you use the Mail Administrator program to change the routing of the first postoffice from direct via modem to direct via MS-DOS (or X.25), the second postoffice definition will not change as expected. Therefore, the second externally defined postoffice will still show as being defined via modem. RESOLUTION ========== To work around this problem, use the Mail Administrator program to modify the settings for the second postoffice. Simply accepting the defaults displayed during the modify process will fix the external definition for the problem postoffice. STATUS ====== Microsoft has confirmed this to be a problem in versions 3.0 and 3.2 of Microsoft Mail for PC Networks. This problem was corrected in version 3.2a. Additional query words: stuck ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 Version : WINDOWS:3.0,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.