DOCUMENT:Q118932 05-NOV-1999 [pcmail] TITLE :PC Adm: Err Msg: Notice 2 Error Updating MASTER.GLB PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 3.0, 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When the Microsoft Mail administrator tries to change the network and/or postoffice name by choosing Config, Password from the Mail Administrator program (ADMIN.EXE), the following error may be displayed: Error updating MASTER.GLB CAUSE ===== This error occurs if the MASTER.GLB file in the GLB subdirectory of the Mail database is marked read-only or is locked open. RESOLUTION ========== Check the attributes of the MASTER.GLB file in the GLB subdirectory, and remove the read-only attribute if it has been set. Use the MS-DOS ATTRIB command to set the attribute to read-write, as follows: attrib -r master.glb If the file is locked open, close the file. On a Novell server, you can determine the status of locked files by starting the MONITOR program. Choose the file open/lock activity, and choose volume/dir/subdir/master.glb. This will yield a connection number and from connection activity, you can find out who has the file open. On a LAN Manager server, you can check for locked files by running the NET ADMIN command and choosing Opened Files from the Status menu. For other file servers, consult the administrator's guide for that server to determine if a file is locked open and by whom. Additional query words: 3.00 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 Version : WINDOWS:3.0,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.