DOCUMENT:Q120220 31-OCT-1999 [pcmail] TITLE :PC Adm: Message Stuck in Queue--Sent Multiple Times PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run the version 3.2 Mail Administrator program and choose the Queue option to check mail queued for an external postoffice, there may be mail messages that have not been deleted from the queue, even though the External Mail program (EXTERNAL.EXE) has successfully delivered the message to the external postoffice. Because the mail message remains in the queue, it will be delivered repeatedly until the administrator deletes the message from the queue. This symptom has been noted specifically with external postoffices defined as direct via modem. CAUSE ===== Once a message is successfully delivered, the External Mail program updates the delete bit in the .KEY file to mark the header in the .MBG file as deleted. If the .KEY file ( is the 8-digit ID that corresponds to the external postoffice) is not updated, the symptoms described above may occur. This problem can be caused by a lack of sufficient file handles. RESOLUTION ========== Confirm that there is a FILES line in the CONFIG.SYS file and that it is set to 30 or more. The default number of files allocated in MS-DOS is 20. The first 5 of these 20 are always assigned to the standard devices, which default to the CON, AUX, and PRN character devices. This leaves 15 for the External Mail process. Additional query words: 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.