DOCUMENT:Q112257 25-MAY-2001 [pcmail] TITLE :PC Adm: MOVEUSER: Mail Clients Erratic and Workstations Hang PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:2.1,3.0,3.0b,3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 2.1, 3.0, 3.0b, 3.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Mail clients may behave erratically for no apparent reason after you use the MOVEUSER utility. The workstation may stop responding (hang). CAUSE ===== When the MOVEUSER utility calculates the total disk space needed to move a user or set of users, it fails to detect the logon status of the user or users. Even if the user is logged on using Mail at the time, an administrator who has just moved the account of that user can delete it and not receive a warning about the current logon status. WORKAROUND ========== Before you use the MOVEUSER utility , make sure all users you want to move are not logged into Mail or using their postoffice. There are various ways to do this, depending on the type of Mail client being used. Under extreme conditions, failing to ensure the all users are logged off before you delete mailbox accounts can result in the loss of data. MORE INFORMATION ================ The MOVEUSER utility is provided with MVUSR.EXE on the Microsoft Download Center. You can find MVUSR.EXE, (http://support.microsoft.com/download/support/mslfiles/MVUSR.EXE,) a self-extracting file, on the following services: - Microsoft's World Wide Web Site on the Internet On the www.microsoft.com home page, click the Support icon. Click Knowledge Base, and select the product. Enter kbfile MVUSR.EXE, and click GO! Open the article, and click the button to download the file. - Internet (anonymous FTP) ftp ftp.microsoft.com Change to the Softlib/Mslfiles folder. Get MVUSR.EXE - The Microsoft Network On the Edit menu, click Go To, and then click Other Location. Type "mssupport" (without the quotation marks). Double-click the MS Software Library icon. Find the appropriate product area. Locate and Download MVUSR.EXE. For additional information about downloading, please see the following article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Additional query words: 2.10 3.00 3.00b 3.20 admin ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN300b kbMailPCN210 Version : WINDOWS:2.1,3.0,3.0b,3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.