DOCUMENT:Q112280 04-NOV-1999 [pcmail] TITLE :PC DirSync: Err Msg: Fatal Error 2 Opening File: MSTTRANS PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.0,3.2,3.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, versions 3.0, 3.2, 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== The following error may be reported in the DIRSYNC.LOG file for the server postoffice when you run directory synchronization (Dir-Sync): Warning [ 2] Error opening file: MSTTRANS Fatal [ 2] Error opening file: MSTTRANS CAUSE ===== The MSTTRANS.GLB file is missing from the GLB directory on the Dir-Sync server postoffice. RESOLUTION ========== The best resolution is to restore the MSTTRANS.GLB file from a backup copy and have all requestor postoffices perform a Dir-Sync Export (by starting the Mail Administrator program [ADMIN.EXE], under Config, Dir-Sync Requestor, Export). If a backup copy of the postoffice is not available, the resolution depends on the version of Mail that is running: For Mail 3.0 ------------ 1. Create a new MSTTRANS.GLB file by using the following MS-DOS command from within the GLB directory of the server postoffice: type nul > msttrans.glb 2. Turn off the Dir-Sync server from the Mail Administrator program (by selecting Config, Dir-Sync, Options, No, Yes). 3. Use the LISTDS utility to reset the REQCONF.GLB file on all the postoffices participating in Dir-Sync. If this utility is not available, install a dummy postoffice and copy the REQCONF.GLB file from the dummy postoffice to all the GLB directories of all postoffices participating in Dir-Sync. 4. Turn on the Dir-Sync server again from the Mail Administrator program (by selecting Config, Dir-Sync, Options, Yes). 5. Re-register all of the requestors with the Dir-Sync server by selecting Config, Dir-Sync, Server, Requestors, Create, Networks, and selecting each requestor you want to register with the Dir-Sync server. 6. Select Config, Dir-Sync, Requestor, Export to export the server[ASCII 146]s address list. 7. Reconfigure all the requestors to go to the Dir-Sync server (by selecting Config, Dir-Sync Requestor, Registration), and export the address list (by selecting Config, Dir-Sync, Requestor, Export) For Mail 3.2 and 3.5 -------------------- 1. Create a new MSTTRANS.GLB file by using the following MS-DOS command from within the GLB directory of the server postoffice: type nul > msttrans.glb 2. Export all the address lists of all requestors from the Mail Administrator program (by selecting Config, Dir-Sync, Requestor, Export. NOTE: Errors 138 and 139 will be generated by Dir-Sync in the DIRSYNC.LOG file for all the requestors; however, you can ignore these errors because as the Export operation will cover any transactions lost due to the missing MSTTRANS.GLB file. Additional query words: 3.00 3.20 3.50 dirsync dirsynch admin admin.exe ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 kbMailPCN300 kbMailPCN350 Version : WINDOWS:3.0,3.2,3.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.