DOCUMENT:Q104485 05-NOV-1999 [pcmail] TITLE :PC Ext: Err Msg: Error 21 Missing Routing File PRODUCT :Microsoft Mail For PC Networks PROD/VER:WINDOWS:3.2 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Mail for PC Networks, version 3.2 ------------------------------------------------------------------------------- SUMMARY ======= In version 3.2 of the Microsoft Mail for PC Networks External Mail program (EXTERNAL.EXE), Mail's message transfer agent (MTA), you may receive the following error message: Error 21 Missing Routing File CAUSE ===== This error means that the corresponding .OVL file (ASYNC.OVL, X25EICON.OVL, or X25ATLAN.OVL) cannot be loaded. RESOLUTION ========== To load this file, make sure the machine has MS-DOS extended memory available and the ASYNC.OVL, X25EICON.OVL, and X25ATLAN.OVL files are in the same directory as the EXTERNAL.EXE file. NOTE: You should store these files on the computer's local disk drive and you should set the MS-DOS temporary (temp) workspace to the local drive. Additional query words: 3.20 ====================================================================== Keywords : Technology : kbMailSearch kbZNotKeyword3 kbMailPCN320 Version : WINDOWS:3.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.